All sales are final. We do refunds for product lost, damaged in transit or if the incorrect item was shipped to. We have a 14-day refund policy, which means you have 14 days after receiving your item to request a refund. Check our FAQs page for your answers.
To be eligible for a refund, please provide us pictures of damaged or wrongly sent item to firstname.lastname@example.org. We’ll also need the receipt or proof of purchase.
We will notify you once we’ve received and inspected your purchase, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.
You can always contact us for any return question at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-refundable items
Certain types of items cannot be refunded, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items) and personal care goods (such as beauty products). We also do not accept refunds for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept refunds on sale items or gift cards.
The fastest way to ensure you get what you want is to notify the item you have, and once the refund is accepted, make a separate purchase for the new item.