FAQ

This website is hosted by Shopify. Shopify is certified according to the Level 1 PCI DSS standard. It means that the stores are equipped with data encryption tools, protection of Shopify payment transfers, prevention of viruses at the servers, risk analysis tools as well as constant security monitoring.

We accept the following credit cards: MasterCard, Visa, American Express and Discover. We only take payment once your order has been shipped. We also accept payment by PayPal or Amazon Pay. If you decide to use either of these two methods, you’ll be taken to either the PayPal or Amazon Pay website, where you’ll be prompted to log in and process your payment. You’ll then be directed back to our merchant website once your transaction is complete.

We aim to process refunds within three days of an item being returned to us. Please note, however, that your bank may take several days to process the payment back into your account. With that said, please allow up to 10 business days after posting the item back to us before getting in touch about your refund. We’ll contact you by email to let you know when your refund has been processed.

Prior to shipping, we have only received a pending pre-authorization request from your financial institution. When we request an authorization for your purchase, your financial institution may place a hold on your account for the amount of that pre-authorization request. While your financial institution may place a hold on the pre-authorized amount, your account will only be charged for the actual transaction amount when the first item on the order is shipped. Any pending refunds will process when all items have shipped.

Most financial institutions will remove a pre-authorization hold from your account when the actual transaction amount is debited from your account or 3-5 business days after the pre-authorization request, whichever occurs sooner. Since policies vary between different financial institutions, we recommend that you contact your financial institution with any further questions about a pre-authorization. we do not release pre-authorization holds.

Yes. You can place an order as a guest with no obligation to create an account. We do recommend that you create an account, however, if you’d like to check your order history and have your shopping basket items and payment details saved for next time. It’s quick and easy to create an account. Just visit https://zurhy.com/account/login?return_url=%2Faccount and follow the instructions on-screen.

This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at just in case there’s a problem with your order. Please check your mailbox’s spam, junk folder or promotions tab (gmail) before contacting in case the order confirmation has been diverted there.

There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering within next 30 minutes, we may be able to cancel your order before it’s processed. If not, we’ll despatch your order and then you can return it to us if you wish upon receiving it.

Orders that require shipping within the U.S. will be delivered within three to seven business days, depending on your preferred shipping method. Shipping to countries outside of the U.S. may take up to 30 days. Please get in touch if your order hasn’t been delivered according to the expected timescales, and we will check your order status.

We ship to most regions worldwide. Please check this detailed breakdown (add link) before ordering to make sure we can deliver to your geographical location.

Shipping costs depend on the item you’ve ordered and the country where it’s being delivered. Please check the postage fees for different destination countries. If your order value is more than $95, we provide free shipping for overseas orders.

Yes. We’ll provide updates at every stage of your order, from the moment you place it, through to despatch and delivery. In your delivery confirmation emails, you’ll receive a tracking reference which you can use to check the progress of your order online - https://zurhy.com/pages/track-order.

You can make changes to your order no later than 30 mins after placing the order

Add the product(s) you wish to order in your shopping cart by clicking on the "Add to Cart" button located next to the product image. When you're ready to complete your order, click "Continue Checkout" from within your cart and follow the instructions.

We can deliver package 9" x 11" (for 8"x8" print) to a medium or large P.O. box. Larger items must be shipped to a street address. We however recomend using street address for shipping purpose.

After placing an order, write to us and we will change the delivery address. It is not possible to change the address after the parcel has been sent. 

Write to us with an image of damaged item and we will resolve the issue.

No, we don't for now.

You can write to me using contact us page and I will try to give you an answer as soon as possible.

Our support team is available mostly during US business hours on business days. However, you can still write to us anytime and we will try to give you an answer as soon as possible.

Yes. You can place an order as a guest with no obligation to create an account. We do recommend that you create an account, however, if you’d like to check your order history and have your shopping basket items and payment details saved for next time. It’s quick and easy to create an account. Just visit https://zurhy.com/account and follow the instructions on-screen.

By clicking on account icon at top right corner of menu options as below: